FAQs

• We are an online store so we are always open.
•  Your orders will be processed as usual unless specified at the respective product information or check out page.
•  Shipments will be processed as indicated on the product page.
• Some products might take slightly longer than usual and this will be indicated at the information or check out page.
•  I am nervous about products being shipped. What precautionary measures are you taking?
• Rest assured our shipping facilities have already taken health and safety measures to ensure that all packages are handled safely, hygienically and the staff have been trained on updated safety protocols.
• In any case any virus do not survive on the packaging for more than 5 days and the average delivery time is usually longer than 7 days.
• If you need to contact us, you can reach us anytime via the Whatsapp button on the lower right corner of our website. Or email us at: 
• trendingfashioncollectibles@gmail.com

 

Here you'll find the answers to the most common questions our customers have!

We are using a wide range of high quality materials. Because jewelry is something you wear on your body we make sure all jewelry is nickel and lead free and will not give any allergic reaction.

We typically ship all orders within 7 business days. If you select Express shipping (where available) at checkout, we aim to ship your item within 3 business days after the product has been produced.

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.  International orders are shipped tracked with DHL / Deutsche Post. Shipping costs vary per product, you will find more information on the product page.

 

We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:

USA - Within 2-5 business days

Canada - Within 4-7 business days

Western Europe - Within 5-7 business days

Australia/NZ - Within 5-10 business days

Rest of the World - Within 5-12 business days

These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 

Please contact our support team, quoting your order number from the confirmation email / SMS message. We'll help track down your order.

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for USA and International orders in the near future.

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Phillipines). If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.

Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance. 

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.

We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. Our email: trendingfashioncollectibles@gmail.com

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

 

We welcome any reasonable request for personalized custom design of your liking should you be unable to find a design that satisfy your requirements. Custom design only available to T.F.C. V.I.P. subscribers and only for T.F.C.  pendants, t-shirts, etc, where applicable and  at no extra charge, if customer provides an artwork or design image.

Just email us your design preferences to :